Shipping policy
1. Order Processing Time
We strive to process and ship your order as quickly as possible. Most orders are processed within 1-2 business days. However, please allow up to 3-5 business days during peak seasons or for personalised/customised items.
2. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. We offer various shipping options, and you can view the shipping costs at checkout.
3. Shipping Methods
We use reputable carriers like UPS, Australia Post, and DHL to ensure your order is delivered safely and on time. You can choose your preferred shipping method during checkout.
4. Estimated Delivery Times
The estimated delivery time varies depending on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days within the continental Australia. International shipping may take longer.
5. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's progress and estimated delivery date.
6. International Shipping
We offer international shipping to most countries. Please note that customs fees, import duties, taxes, and other charges may apply to international orders. These charges are the responsibility of the recipient and are not included in the product or shipping cost.
7. Lost or Damaged Items
While we take great care in packaging your order, we are not responsible for lost, stolen, or damaged items during transit. If your order arrives damaged or goes missing, please contact the shipping carrier directly to file a claim. We will do our best to assist you in this process.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns and Refunds Policy.
9. Address Accuracy
It is essential that you provide accurate shipping information during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping details before completing your order.
10. Contact Us
If you have any questions or concerns regarding your order's shipping, please contact hello@kasesi.com team, and we will be happy to assist you.